Failed to convert file \\2serv\Complet\30 Purchase order pdfs\PX37890.pdf (err: -214715595)

Hi
i have a problem with import files coming up with an error 

2020-01-15 14:07:07    DEBUG    30 Purchasing POs(23)    Failed to convert file \\2serv\Complete\30 Purchase order pdfs\PX37890.pdf (err: -2147155951).
2020-01-15 14:07:07    DEBUG    30 Purchasing POs(23)    DWTKImportFile RETURNED -2147221492!
2020-01-15 14:07:07    NORMAL    30 Purchasing POs(23)    DWTKImportFile failed! - basket : \\2serv\baskets\abc\Target Purchasing abc\, file : \\2serv\Complete\30 Purchase order pdfs\PX37890.pdf
2020-01-15 14:07:07    NORMAL    30 Purchasing POs(23)    Failed to import:
2020-01-15 14:07:07    NORMAL    30 Purchasing POs(23)      ..\\2serv\Complete\30 Purchase order pdfs\PX37890.pdf

Any ideas what the error could be?

Thanks
Dean
 

Given the age of Active Import and the old Toolkit, my first impression is the path. Is it failing on the first document?
Create a path without any spaces.

\\2serv\complete\30_purchase_order_pdfs\px37890.pdf


Phil Robson
Senior Director Client Services, Americas
 

Hi,

The other folders are working fine and they have spaces in the name. And this folder has been like this for a long while now. 

Dean