Posted Wed, 27 Mar 2019 21:44:36 GMT by Craig Williams President/ CEO
I have a client that has a number of foreign Document Types (Example: MP4 video file) in DocuWare and in the past when DocuWare did not have a native method for viewing the file it would allow the NATIVE viewer to open the file and view it. 

Documentation states that it should use the program in the registry but it is not working.
Has there been a change with Docuware or something else you might be aware of?
Posted Wed, 27 Mar 2019 21:57:46 GMT by Phil Robson DocuWare Corporation Senior Director Client Services, Americas
You are talking about long past, and the DocuWare Windows Client which has long been dispensed with.
DocuWare Web Client does not invoke any local app to view a file. If you wish to open such a file - zip, mp4, avi, etc you need to select Edit from the result list or viewer. Then the file will be downloaded and opened in the default application for that file type.
It is worth keeping in mind that all supported file types are rendered to a png image for displaying in the viewer. You are not looking at the native file.


Phil Robson
Senior Director Support Americas

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