this problem occurs if you are not using a storage location pointing to an UNC or FTP.
"The Request file cabinets must be stored in a central storage location that the users access for the download. If the server and client machine are in the same network, you can set up a storage location with a UNC connection. Otherwise, you need an FTP server.
You can set up a storage location in DocuWare Administration at system level under the item Storage locations. Specify Type:File system and Used for: DocuWare Request. Make sure that you do not enter a local path, but rather a UNC path, such as \\computer\requestshare, or an FTP directory. The FTP directory must be password-protected. When entering a path for an FTP directory, use the following syntax: ftp://adminName:adminPassword@server-name/subdir/"
Viele Grüße / With best regards,