Posted Wed, 20 Nov 2019 22:33:37 GMT by Steve Shriver Application Specialist
I have a storage location configured for Request files and an export path setup in the workflow server section of the admin tool. However, when trying a Request job I get errors - 

Request Export "New Request export" was aborted due to an error. Please look into the job summary. Cannot determine Request Lite upload location! Neither storage location nor FTP is available

I can find no other configuration options that might be required.

Any clues appreciated,
Posted Thu, 21 Nov 2019 07:53:16 GMT by Gerardo Lisanti Manager Product

Hi Steve,

this problem occurs if you are not using a storage location pointing to an UNC or FTP.
See http://help.docuware.com/en/#t64880

"The Request file cabinets must be stored in a central storage location that the users access for the download. If the server and client machine are in the same network, you can set up a storage location with a UNC connection. Otherwise, you need an FTP server.

You can set up a storage location in DocuWare Administration at system level under the item Storage locations. Specify Type:File system and Used for: DocuWare Request. Make sure that you do not enter a local path, but rather a UNC path, such as \\computer\requestshare, or an FTP directory. The FTP directory must be password-protected. When entering a path for an FTP directory, use the following syntax: ftp://adminName:adminPassword@server-name/subdir/"
 

Viele Grüße / With best regards,

--

Gerardo Lisanti

Manager Product

You must be signed in to post in this forum.