Thank you for your feedback, and sorry for the confusion caused. Simon is right, the forum system is using the contact language of the initiator of the thread independent of the forum where the question is posted. That's why this automatic post who tells the initiator that a Support Request was opened was in German this time.
Additionally, we reminded the colleagues to post the solution of the support request when it is closed in the forum too. This is a manual process at the moment and sometimes forgotten unfortunately.
One more time thanks for the feedback, we will work on improvements of these points for the future.
Mit freundlichen Grüßen / With best regards,
Senior Director Support EMEA
DocuWare Europe GmbH