Posted Fri, 03 May 2019 19:57:00 GMT by David Williams
Can anyone tell me where I can download the hotfixes. When I finally get to the link to download the hotfix, i am redirected to the Partner Portal login page. Please help!!
Posted Fri, 03 May 2019 20:21:06 GMT by Phil Robson DocuWare Corporation Senior Director Client Services, Americas
David,
We always announce the hot fixes in the forum. The links are always posted. However if you search the Knowledgebase for "patchday". you can find them.
6.12:
https://support.docuware.com/en-us/knowledgebase/article/KBA-36046

7:
https://support.docuware.com/en-us/knowledgebase/article/KBA-36046

Phil Robson

 
Posted Fri, 03 May 2019 20:55:56 GMT by David Williams
I understand that post and links are available. My problem is when I click on the link to download I am redirected to the Partner Portal to sign in. I am not a Partner, I am a customer. Even our Docuware Partner has a hard time getting the hotfix downloaded at times.

I do not want to have to rely on calling them every time I need to do a hotfix. 
Posted Fri, 03 May 2019 21:02:23 GMT by Phil Robson DocuWare Corporation Senior Director Client Services, Americas

David,
I can't replicate that problem at all. I am working at home and can get the download operational for any of those links without logging in.

Please try these direct links and let me know the result:

6.12:
https://dwsupport.blob.core.windows.net/supportdownloads/hotfixes/6.12/DW6.12_HotfixPack.zip

7:
http://www.docuware.com/r/download/dw7

If they still fail I will get a tech to look at this with you.

Phil Robson

Posted Mon, 06 May 2019 16:08:02 GMT by David Williams
I've attached a pdf of what I am seeing. A support ticket was turned in so I expect to hear from them soon. Thanks

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