Unimported Documents seen in Docuware Tray-1525349526

is he somehow selecting keep in tray when storing? I am confused here. Wouldn't you notice after storing that the document stays in the tray?

This would be a behavior if for whatever reasons storage to FileCabinet by Import job fails. The reason of the failure shoudl be shown on documents in the tray - just use table view instead of thumbnails. Most common reasons:

Disk Capacity Limit reached (and no automatic disk advancement is configured) 

or if "Select list only" is used on fields bein indexed by the Import Job - the error "Value must be from Select list"

if metdata file used in Import - wrong name of the field in metadata files