PDF with header information not selectable

Hi

Some times DocuWare is not able to use/select information from the header of some files like Invoices and Purchase Orders.
i.e. If I have the Company name and Document number in the header(top) of the file the user can't select with the mouse it So this is becoming an manual entry and slowing down the process.
Does anyone ever have this issue?
Any solution?

Thanks
Tiago

Hi Tiago,
probably these files are existing PDF files which you imported to DocuWare, so not scanned or printed, right?

Probably the header in the PDF file is an image and the rest is text. DocuWare extracts the text and is not doing an OCR on the file as there is already text extracted. You can check this in any PDF Viewer like Acrobat Reader. You can try there if you can select the different types there.

There is currently one workaround to use OCR for all types of documents even if they contain text already.
See
https://support.docuware.com/en-us/knowledgebase/article/KBA-36523
and
https://help.docuware.com/#/home/62693/2/2