Posted Mon, 15 Jun 2020 20:48:27 GMT by Jon Weston File IT Solutions Sr Application Developer, RIM specialist
When a workflow tasks faults (eg. when the document is still locked by the user so DW can't update an index value) it creates a task for the admin user with options to retry the task, skip the task, or abort.  This is super-helpful, but how can I have DW assign this task to one of the client's admin users? I have him as controller of the workflow and in the Organization Administrator role but he's still not getting this task.  Currently it looks like it's only assigning this task to the admin user account.
Posted Mon, 15 Jun 2020 20:49:27 GMT by Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Jon Weston! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-128631-X1G6X for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team
Posted Thu, 25 Jun 2020 17:32:17 GMT by Matthew Trembly Software Support Manager
In my experience, I feel like the workflow controller gets this task.  What did support say?
Posted Thu, 25 Jun 2020 18:53:31 GMT by Jon Weston File IT Solutions Sr Application Developer, RIM specialist
That's what I thought, but support says it's the designer.
Posted Thu, 13 Aug 2020 00:41:09 GMT by Matthew Trembly Software Support Manager
I just tested this, and there is more than one fault behavior.  I created two users: Designer and Controller. I created a workflow that gets an explicit user assignment and then sends an email using the value of a global workflow variable as the recipient email address.

1. If the workflow user exists, is active, and the email address is valid, then the workflow task is assigned to the workflow user and the email recipient receives the email.

2. When I deactivate the workflow user, the workflow task faults and is assigned to Controller and is visible to Controller as a workflow task awaiting the next known good activity.  It's also viewable in the workflow task monitor.  The task is not accessible by Designer in any view.

3. When I enter a bogus email for the global workflow variable, then the workflow faults and is assigned to Designer and is visible to Designer as a workflow task in error activity "General error" with prompts to Retry, Continue, or Stop.  Additionally, it is not viewable by Controller in the workflow task monitor.
 

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