What can I do when my history no Longer loads or the error "service not reachable" appears?
This behavior indicates that your audit data in the database has reached a size that the server can no longer handle. To display the history again, you have three options:
1. Delete certain event entries from the audit table of the respective file cabinet. You can find the table in the database under the following name: SampleFileCabinet_AUD
The following event types exist:
| 0 | Create Settings |
| 1 | Edit Settings |
| 2 | Delete Settings |
| 3 | Store |
| 4 | Edit content |
| 5 | Edit index entry |
| 6 | Anmerkung, Stempel anbringen |
| 7 | delete |
| 8 | Print (With or without annotations) |
| 9 | Send (E-mail) |
| 10 | Direct copy to file cabinet |
| 11 | Copy to basket |
| 12 | Check Out |
| 13 | Check Out WEC |
| 14 | Undo Check-Out/Check-In |
| 15 | Clip |
| 16 | DeleteVersionHistory |
| 17 | View / Open |
| 18 | Create Request |
| 19 | Workflow Decision Made |
| 20 | Auditing was activated (Enable Audit) |
| 21 | Auditing was deactivated (Disable Audit) |
| 22 | Existing audit log was deleted via the Web Configuration (DeleteAudit) |
| 23 | Archive Audit |
| 24 | Header Unreadable |
| 25 | Trash |
| 26 | Restore |
Example SQL Statement:
DELETE FROM SampleFileCabinet_AUD WHERE eventType = 'your_event_type_value';
Replace "your_event_type_value" with the event Type Number you want to delete from the table.
2. Delete a certain period from the audit table of the respective file cabinet.
For example, if you still have history data from 3 years ago in the audit table and no longer need it, you can remove it with the following statement:
DELETE FROM dbo.SampleFileCabinet_AUD WHERE eventLoggedDate BETWEEN 'start_date' AND 'end_date';
Replace "start_date" and "end_date" with the desired start and end dates in the format YYYY-MM-DD.
3. Lastly, you may truncate the table to reduce the size of the SampleFileCabinet_AUD table. This in turn will clear space within the database.
KBA is applicable for On-premise Organizations ONLY.