Scenario:
You recently upgraded your DocuWare system to version 7.10 or higher. However, when attempting to reach Document Processing, errors populate, and you are unable to reach the configuration.
Solution:
Commencing in DocuWare 7.10, Document Processing configurations use the URLs from Web Connections instead of the dwmachine.config. This change also affected URL validation. As a result, calls fail if the standard ports (:80/:443) are specified in the Web Connection because these ports are removed by the browser, causing URL mismatches. However, the calls work correctly if a custom HTTP(S) port (e.g., 8443) is used and specified consistently.
To resolve this issue, update dwmachine.config, located at C:\ProgramData\DocuWare\ServerConfig. Refer to the following example of how the URL should be displayed.
If your URL contains a port number after the URL (i.e., https://DocuWare:443/DocuWare), remove the port number and save the changes. Once completed, reboot your DocuWare services and perform an iisreset.
KBA is applicable to On-premise Organizations ONLY.