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Scenario:
When opening the Workflow designer, the following error is given: 
"Error while encrypting value. Failed to connect to DocuWare with specified settings. Please check if the DocuWare server is active, and if your URL information and SSL settings are correct."

Solution: 
To address this issue, please refer to the following guide 
  1. Navigate to %AppData%\Microsoft\Crypto
  2. Create a backup of the Keys folder.
  3. Rename the Keys folder to a new name like Keys.old or Keys1.
  4. Restart the PC.
  5. Open the Workflow Designer and verify it opens without error.


KBA applicable for both Cloud and On-premise Organizations.

This article is valid for DocuWare versions: 7.9, 7.10, 7.11, 7.12, Workflow Designer, Encrypting Value

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