• Splitting of documents and indexing capture workflow (cloud system)

    I'm configuring a new customer (cloud)
    Workflow: quick pay invoices and backup are sent to the company. The attached PDF file contains the Invoice, Carrier Rate confirmation and prof of delivery documents. This document needs to be split into its 3 parts and indexed.

    I'm using the import tool and configuration to split the document into 3 parts and provide static index information and index extraction from the structured documents. These 3 files are then delivered to the intelligent Indexing tray for further processing. Mainly to get document type indexing and and information from the semi structured delivery paperwork.

    Everything is good so far, but They need the LOAD ID data populated on all 3 documents. I can only get the LOAD ID on 2 document types because it is on the documents. I need to get the load ID on the 3rd document to complete the indexing.

    I think i can accomplish this with Autoindex but the problem is I need the 3 files to have a common index field. I cant use the file name or the current date time dynamic entry.  File names are not unique and the date time is not accurate because seconds are not included.

    I'm thinking a good solution would be to find an application that would extract the attachment from the email and move it to an import folder. I would need the file renamed or appended with a timestamp  ( MM/DD/YYYY/ H-M-SEC ) this would ensure I have a unique value that i could use to fill an index field later to be used as a match code that binds the 3 parts.

    If anyone has any Ideas or suggestions or a better way to build this capture workflow I would appreciate them.
  • Forced Windows Updates

    I have run into issues attempting to force windows updates on various versions of windows servers. I have discovered if you remove the Windows Desktop Experience Role/service the updates will then download and install on demand. I have done this on a new server without Docuware installed. If I remove the service on a server hosting docuware will it impact the operation or break the system? I believe this role is assigned when DocuWare is installed. Servers need updating before the installer will proceed. This has prevented upgrading in the past.
  • updating 6.9 V2 to 7.1 then moving to new server.

    I had a few concerns to ask about.

    1. Will the intelligent indexing data of learned invoices remain intact? Will Fulltext data remain as well.
    2. Tech support said I would be OK upgrading from 6.9 directly to 7.1? Just verifying.
    3. the storage location is located on the existing server. Is it ok to leave it there and map drives on the new server and point docuware system to it? Will there be any issues with this practice during a server move?

    I have been referencing Phil's instructions moving a system 7 dated October 2018.
  • Dealer Track Integration

    anyone integrated with a product called Dealer Track. It is an accounting erp that a prospect of mine wishes to integrate with.
  • @Joe

    Thanks for the information. I will pass this along to my customer.

  • Forced Log Off

    I dont want someone sitting on a concurrent license if they are not active.

  • forced log off due to inactivity (on-premise 6.12)

    If for example we have users that log in to docuware and minimize the web client to work elsewhere and forget to log off. Is it possible to force a log off due to inactivity or limit the time a user is logged on?

  • Solution

    Microsoft SyncToy looks like it will work. Anyone have experiences with this application?

  • Import of files from NEXTGEN ERP

    I have a prospect we are working with that wants to use docuware as the front end to display documents created in their electronic medical records application via smart connect buttons.

    Here is the problem: I need to import the new .docx files that land in the storage directory of their EMR. Docuware import can monitor the directories but it moves the files. I still need the original files to remain for the EMR system. Is there an application out there that will monitor the EMR systems image directory based on file age rules and copy newly created files to a folder that import will monitor.  The EMR is NEXTGEN.

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