Craig Heintz SE

Support did give me a fix to try by adding a line in the Web.config file.  I just modified it yesterday.  Waiting to see if the customer brings it up again to see if it has resolved the problem.  I will reserve sharing that fix until I can confirm the effect was positive.  Thanks for you feedback

Is there any know issue with v7.0 where the web client displays a blank screen when a user tries to login.
I do an iisreset and it resolves it but it keeps happening every few days.

Thanks Phil your instructions worked.  Here are a couple of things I learned when I did this with 7.1
 

1. When uninstalling on the new system, also uninstall all desktop apps
2. Be sure to have the correct DW DB user name - the sa account was not it
3. Once the DB’s are restored, remove the user in the DB level itself then add the User to the main Security for the instance
4. Assign the user as DBO for each of the DB’s
   1. Properties of DB, File Tab, assign DB Owner
5. When you launch the installer, you will choose “Extend this system”, Upgrade was not an option
6. Reinstall desktop apps

Is there any document out there for v7 that shows the steps to move a DW system to a new server?

I found one for 6.x but not 7

I agree, why wouldn't they know who wrote it.  However, sometimes a process has been in place and running for some time and the person who wrote/,managed it quit the company.  Just check to see it there is a way and the answer is no.

Are the new versions backwards compatible except for feature changes to the new version?

Not really looking for anything specific, just to expose if someone is using anything other than the DocuWare Webclient and Desktop Apps to access DocuWare.

As a note, I am not trying to see if any security has been breached, just whether they have any behind the scenes connections going on.

I am wondering if there is a method to tell if a customer is using REST services to interact with DocuWare.  In dealing with some customers, they have little knowledge of their systems and who all is involved (Hard to believe but true!).

So if there was a way to expose that this custom interaction is being used that would be helpful in order to advise them properly about upgrading the DW version.

My customer reported that their every 10 minute scheduled Auto Index tasks stopped running over the weekend.
I tried to start them once to resolve it and the process would run the once but not contiue at the next interval.
I then reprogrammed the scheduled time and saved it.  This has fixed the issue and now AutoIndex is running the schedules

This posting is for anyone else having the issue to try.
Thanks

I was getting the same error as you.  I have an environment that has both cloud and on-prem using the same groups.  On-Prem is using the User Sync in the Admin tool and it works without error.  Cloud is using the Desktop App User Sync Tool and only for certain users returns the " Object Reference not set to an instance of an object " error.  For the Groups that have a user that throws this error, no user is added to the group.  Also, the user is not added to the Users.

After testing a bit in a small number of users with membership to a particualr group that was failing, I had the customer remove a user at a time to see what would happen.  Once a specific user was removed from the group, the rest of the group started acting properly.  I then had the customer add back all of the other users and it still worked properly.

Finally, I had then add back the "Bad User Account" and it stopped working again.

So there is some sort of bug going on.  Since the On prem works flawlessly and the User Sync tool does not, something is wrong.

I have answered my own question.

A Keyword field can be populated by drawing multiple lines from the same single text zone and the configuring each line for a new segment of the data string.  I issue I an into that seems to be a bug with the window that allows you to set the screen info is that you cannot set the screen character and the position at the same time.  I had to set the Between Separator and the space character then close it, then reopen it and set the position to make it stick