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Question:
How to configure Intelligent Indexing when a proxy is used?

Solution:
If the following users can pass the proxy, DocuWare is able to connect to the Intelligent Indexing web service.

  • User of the application pool "DocuWare Platform Services App Pool" (resp. "Classic .NET AppPool DW")

To check if a connection to the Intelligent Indexing web service is possible, log on to Windows with the users listed above and try to connect to Intelligent Indexing URLs:

Proxy with user authentification:
In case the previously described steps did not solve the issue, a proxy using Windows authentication is used. This causes the message "No connection to Intelligent Indexing". to solve this problem apply follwoing changes: 

  • In files "...\DocuWare\Web\Platform\Web.config" (resp.  "C:\inetpub\wwwroot\DWWebClient\Web.config") 
    and  "...\DocuWare\Web\Settings\Web.config" add following lines at the end:
  • ...
    <system.net>
        <defaultProxy useDefaultCredentials="true"/>
    </system.net>
    </configuration>