Question:
What are the most common behaviors regarding DocuWare Request?
Answer:
Please refer to the following information regarding commonly asked questions about DocuWare Request;
- Why is it not possible to run DocuWare Request from a network folder?
By product design, DocuWare Request can only be started from a local folder.
- DocuWare Request was not created correctly - Where can I search for errors?
DEBUG log of the Workflow Server provides helpful information. This log can be activated in DocuWare Administration >Local>system debug logging.
- Which temporary folders are used by DocuWare Request?
To collect all data which have to be contained in DocuWare Request the temp folder of Workflow Server is used. This folder can be configured in DocuWare Administration at the settings of the Workflow Server. Since version 6.12 this temp path is defined in the dwmachine.config.file. After collecting all files, the ZIP file is created in the temp folder of the Workflow Server. When this is successful, the ZIP file is moved to the defined Request Storage Location.
- Which database is used by DWREQUEST?
DWREQUEST is using a SQLite database. In the data folder of DocuWare Request, you can find the file data.sqlite. You can open this file with a freeware SQLite viewer to check the content.
- Which file formats can be displayed by DWREQUEST?
DocuWare Request does not provide its own viewer. When displaying documents, we use the appropriate system tool to display the file type. The only exception would be PDF files. If there should not be any locally installed PDF viewer available, Sumatra PDF is started which is automatically provided by DocuWare Request.
- Can select lists be configured with DocuWare Request?
Select lists are not available.
- Can the created DocuWare Request be imported into a DocuWare system?
This function has been available since DocuWare version 6.7. Please keep in mind that only Request archives with documents in original format can be imported. If you have chosen the option "Convert to PDF" when creating the DocuWare Request, importing is not possible. Importing is also only supported if the DocuWare Request was created with the same DocuWare version where you want to import.
- What is there to know about fulltext search in DocuWare Request?
This function is only available for documents that have been full-text indexed with DocuWare version 6 or later. Starting with DocuWare version 6.5, all older documents were reindexed automatically.
- What is the DocuWare Request Export size limit?
Please refer to the following article regarding the DicuWare Request file size limit for On-premise and Cloud systems: KBA-36872.
KBA is applicable to both Cloud & On-premise Organizations.