After exporting a DocuWare Request via KBA-36401, the DocuWare Request needs to be imported into another file cabinet.
This can be accomplished if the following criteria is met, The File Cabinet structure MUST be the same (KBA-36595) for the restore to work properly.
(Note: By product design, DWRequest must be on the same version of DocuWare where the import is being attempted to
  1. Refer to KBA-36594 which provides instructions on how export your File Cabinet Settings XML. Once exported, import the XML using the icon depicted below located in the File Cabinets plugin:

  2. Log into your cloud system, using administrative credentials.
  3. Navigate to the Configuration page and select the FTP plugin. You will find a unique FTP location for your organization, highlight and copy it to the clipboard.

  4. Open a File Explorer window on your PC and paste in the FTP location. Here, you can now drag and drop your zipped DWRequest into the FTP Folder:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
  5. Once the Request container has been placed in the FTP location, navigate to the Request plugin located in the Configurations page. Select the Import tab, then create a "New Request Import."

  6. Select the Storage Location to Import from, choose the Request file cabinet to import, then select the file cabinet to be imported into.

  7. Save the configuration and return to the Request home screen. To run the Request Import, click-on the "Start now" icon towards the right-side of the created Request.

  8. Once completed, you will have the data imported into the File Cabinet successfully.
KBA applicable for Cloud Organizations ONLY.