Views:

Behavior:

When using the Edit & Send app in DocuWare, you receive "Error open mail client"

Solution:

This error can be caused when there is no Default Mail client setup on the machine. Setting Outlook at the default mail client may fix this error. (How To Set Outlook as Default Mail Client)
If you already have Outlook set as the default mail client then do the following test:

  • With a random document on your PC Desktop:
  • - Right click on the document > send to > Mail recipient

If the same error occurs here, this indicates a problem with your Mail Program.
In this case, you'll need to reinstall your office package in order resolve this issue.