Behavior:
When attempting to send/share a document in DocuWare, you receive the following error message;
"Error open mail client"
Solution:
This error can be caused when there is no default mail client setup on the machine. Setting Outlook as the default mail client may fix this error. To do this, please follow (How To Set Outlook as Default Mail Client).
If you already have Outlook set as the default mail client, then do the following test:
- With a random document on your PC Desktop:
- Right-click on the document > Send to > Mail recipient
If the same error occurs here, this indicates a problem with your Mail program. In this case, you'll need to reinstall your office package to resolve this issue.
KBA is applicable for both Cloud and On-premise Organizations.
