Question:
Can recently deleted documents be recovered in DocuWare?
Can recently deleted documents be recovered in DocuWare?
Answer:
Commencing in DocuWare 7.8, deleted documents can now be self-restored within a period of 30 days.
Commencing in DocuWare 7.8, deleted documents can now be self-restored within a period of 30 days.
This applies to delete operations such as;
- From result lists and task lists in the Web Client
- Automation jobs such as deletion policies and workflows
- Which are triggered via the Platform Service as a DocuWare interface
- During file cabinet synchronization
- During the transfer of documents
For additional information about the new functionality, please see Trash Bin: Restore Documents on Your Own
How to access the Feature:
Towards the bottom of the Web Client, click on the Recently Deleted button.
How to access the Feature:
Towards the bottom of the Web Client, click on the Recently Deleted button.
Next, you have the option to restore all files, select the files to restore, permanently delete all files, and select the files to delete.
Audit Log:
The document history logs all operations related to the trash bin: move to trash bin, restore, and (permanently) delete.
The document history logs all operations related to the trash bin: move to trash bin, restore, and (permanently) delete.
Links:
Feature description on our help page: https://help.docuware.com/#/home/90932/2/2
SDK: https://developer.docuware.com/dotNet_CodeExamples/basic_operations/deleteDocument.html
Feature description on our help page: https://help.docuware.com/#/home/90932/2/2
SDK: https://developer.docuware.com/dotNet_CodeExamples/basic_operations/deleteDocument.html
Facts at a glance:
- A delete operation moves the document to the trash bin.
- Deleted documents are kept for 30 days
- Counted against the storage quota: Yes
- Consume disk space: Yes
- The quota will only be released again after the final deletion of a document.
It may take some time for a deletion request to show up as an actual storage reduction. - Permanent deletion before 30 Days possible: Yes
- Methods to permanently delete the documents:
- Manually in the web client
- Automated via API using individually developed tools (Not offered by DocuWare Support)
- restore and delete can be run on single or multiple selected documents in the trash.
Permissions for trashed documents.
A dedicated permission system covers discarded documents. This system is built on top of the permission settings for document trays and file cabinets.
However, trash bin permissions are slightly simplified compared to what we offer in, e.g., file cabinets.
The first layer of permissions determines which documents are listed in a user's trash bin.
Visible documents can then be restored, permanently deleted, or viewed. For details, see Permissions.
Restrictions for Legacy Documents
- DocuWare Type: On-Premises
- Can be deleted and restored: Yes
- No change in the Changed by | Changed on fields when deleting and restoring
- Viewer highlighting is lost during the restore
Further notes:
All Restore/Delete operations currently work on the client side, internally processing documents in batches. Any amount of documents can be processed, but more documents that need to be restored/deleted require more time until the operation is completed.
The person who restores or deletes the document needs to stay on the trash bin page until the operation is completed. For many documents, using APIs can be helpful.
The person who restores or deletes the document needs to stay on the trash bin page until the operation is completed. For many documents, using APIs can be helpful.
Comparison of behavior before and after 7.8:
| Deleted by | Before 7.8 | From 7.8 |
| SDK | Document was deleted permanently | You have moved the document to the trash bin |
| Windows Explorer Client (WEC) | Document was deleted permanently | Document is moved to trash bin |
| Transfer: Documents are transferred to another File Cabinet with the option: Delete the Documents in the Source File Cabinet | Every transfered Document was deleted permanently from the Source File Cabinet | Every transfered Document is moved to trash bin |
| Deletion Workflow | Document was deleted permanently | Document is moved to trash bin |
| Result list and task list | Document was deleted permanently | Document is moved to trash bin |
| Synchronization | Document was deleted permanently | See Notes on synchronization of deleted documents |
KBA is applicable to both Cloud and On-premise Organizations.