Question:
How do I change the payment information for my DocuWare subscription?
Solution:
Please refer to the following guide on how to change your DocuWare system's payment information;
1. Navigate to My Account, enter your login credentials, scroll down to the Companies section, then click on your organization at the bottom of the page.
2. Click on Payments, and select + Add New to enter the payment information you wish your organization to use. Once this information is entered, DocuWare will use this payment information to pay your subscription on a monthly basis. If no payment information is added to the organization, the organization's subscription will be set to annual payments by default.
Note: Only users with administration team rights will be able to manage payment methods. The option will not be visible for users without administration team rights.
Important Notice for DocuWare Authorized Partners (ADP):
Please be aware that the payment option on file for your partner organization will be the same one used for the customers under your organization. Indirect DocuWare accounts would not have access to the payment information page, as only ADP and DocuWare direct customers have access to this. If you wish to use a different payment method for specific subscriptions, please reach out to our Orders department (dworders@docuware.com) for further assistance.
Please be aware that the payment option on file for your partner organization will be the same one used for the customers under your organization. Indirect DocuWare accounts would not have access to the payment information page, as only ADP and DocuWare direct customers have access to this. If you wish to use a different payment method for specific subscriptions, please reach out to our Orders department (dworders@docuware.com) for further assistance.