Publicado Thu, 25 Jul 2019 08:28:58 GMT por Voislav Sauca

In my client organization when someone want to store something to Docuware from Outlook, the following error message appear:

Based on your organization's policy, the upload of the file to [DocuWare URL] has been blocked because the file was detected to contain malware that wil be harmful to the receiving end's network security.


Please find attached the error screenshot.


Can someone help me with some advice of how to solve this problem??? I mean why Docuware is identified as malware? The attachemnts are just regular .pdf documents already defined in the import configuration.

Thanks very much.

Publicado Thu, 25 Jul 2019 08:29:58 GMT por Matthias Wieland
Dear Voislav Sauca! It looks like the Community cannot answer your question. Thats why we have opened a Support Request with the Number SR-72536-L3T0X for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have solved the Support Request. With Best Regards, DocuWare Support Team

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