Question:
How to receive logs from DocuWare Desktop for printing and scanning?
Solution:
Location of these files by default:
C:\Program Files (x86)\DocuWare\Desktop
Overview:
Edit the DocuWare.Desktop.exe.config file
- Create a backup of DocuWare.Desktop.exe.config so that you can disable logging when finished
- Open DocuWare.Desktop.exe.config in Notepad
- Under the appsettings section you need to modify the first three fields labeled: LogLevel, LogTarget, and LogDetail. (Note that if a log file is never created you should try a different path.)
- LogLevel should be set to "Debug", LogTarget should be set to the desired log path. (IE:"C:\DesktopLogs\"), and LogDetail should be set to "Complete
Sample Image:
Edit the DocuWare.DesktopService.exe.config file
- Create a backup of DocuWare.DesktopService.exe.config so that you can disable logging when finished
- Open DocuWare.DesktopService.exe.config in Notepad
- Under the appsettings section you need to modify the first four fields labeled: StartDebugger, LogLevel, LogTarget, and LogDetail. (Note that if a log file is never created you should try a different path.)
- StartDebugger should be set to "True", LogLevel should be set to "Debug", LogTarget should be set to the desired log path. (IE:"C:\DesktopLogs\"), and LogDetail should be set to "Complete"
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Now simply restart both DocuWare Desktop and DocuWare Desktop Service! Reproduce the problem and then check the logging destination you specified
For additional logging information modify the DocuWare.DesktopService.exe.config as follows:
Change value for key="RemoveTempFile" to value="KeepError" or "Never"
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Each temp job folder contains on job file for the parent job, one or more child job files, a result file (contains additional information about the workflow execution), the PDF file created by DocuWare Printer or DocuWare Web Scan and the result file of the Recognition process.
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