Christopher Ure Software Support Analyst

In addition to Phil's response, on heavily used networks there can be the issue of port exhaustion: since most people also run DNS services on the domain controller, busy systems can actually use up all 65,535 ports. I've seen this several times, and unfortunately nothing can be done except for offloading the DNS traffic.

EDIT: Or, of course, give DocuWare its own server as suggested!

Christopher Ure

Software Support Specialist

Support Team GREEN - Americas

You should remove it from any server that hosts a DocuWare component.

Christopher Ure

Software Support Specialist

Support Team GREEN - Americas

Callum,

You need to disable FIPS compliance in the Local Policies. Please see http://docs.trendmicro.com/all/ent/sc/v3.0/en-US/cmcolh/t_fips.html for more details on how to do so.

Christopher Ure

Software Support Specialist

Support Team GREEN - Americas

Steve,

Unfortunately, importing DocuWare Request cabinets only works between equal versions of DocuWare. They are still usable as standalone archives, however.

Christopher Ure

Software Support Specialist

Support Team GREEN - Americas

If I were a betting man, I'd wager that there were Workflow Engine items stuck in an IIS cache somewhere, waiting to timeout: this module relies heavily on Platform and Settings app pools to do all of the configuration, designing, and operation of the workflows, and since there were some workflows in here before you even had the service itself installed, it may have encountered some undefined behavior.

Christopher Ure

Software Support Specialist

Support Team GREEN - Americas

Joe,

Make sure that the correct SMTP connection is selected in the Workflow Engine Server section of the Admin Tool. Also, depending on your version there may be a hotfix for Workflow Engine notification issues. Note that even if you had installed the hotfix already, you may have to reapply them because the Workflow Engine would not have been installed when you did so.

You may also need to clear the Message Queues and restart IIS, as the task tab appearing there or not is controlled by messages in the bus. That being said, the task tab may not appear at first if you don't have a "Task" activity in your workflow: make sure you have one created, and that a workflow instance is waiting on a task step before we say there is definitely a problem.

Finally, please do open a support request if none of this works: I'm on the team that handles Workflow Engine issues, and I'd be happy to work more closely with you on answering any questions you have.

Christopher Ure

Software Support Specialist

Support Team GREEN - Americas

David,

This error occurs if you've already started running DocuWare Setup for a newer version than you are currently trying to install: for example, you ran 6.12, realized you ran the incorrect setup, and then proceeded to try to install 6.7.

I suggest you open a support request at http://support.docuware.com so that we can get a technician to assist you with rolling back just the setup package.

Christopher Ure

Software Support Specialist

Support Team GREEN - Americas

Casey,

Business licenses are not eligible to create new disks: they must create a new file cabinet instead.

Christopher Ure

Software Support Specialist

Support Team GREEN - Americas

Steve,

We don't have anything specific to 6.9, but see https://www.docuware.com/support_faq/index.php?solution_id=4549 for more information on a known issue in 6.10 which may be related.

Also, check your DWSetupTrimmed log: if one of the entries is, "An error during installation. The module will now be uninstalled so that it is easier to fix.", then try https://www.docuware.com/support_faq/index.php?solution_id=5305

Finally, if none of that work, please open a support request so that we can take a look.

Christopher Ure

Software Support Specialist

Support Team GREEN - Americas

Aaron,

This is set at the result dialog level: see the circled option in the screenshot below.

Christopher Ure

Software Support Specialist

Support Team GREEN - Americas

https://www.docuware.com/sites/default/files/forums-images/2018-02-07_11-11-54.jpg