Matthias Wieland Senior Director Support EMEA

Dear Michael Weingand! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-180931-L5H3D for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Das EMEA Support Team steht Ihnen am 14.07.2022 aufgrund einer betriebsinternen Veranstaltung nur in reduzierter Besetzung zur Verfügung.

Geschäftskritische Anfragen haben Vorrang.

Es kann zu längeren Reaktionszeiten kommen. Vielen Dank für Ihr Verständnis.

Due to a company event the EMEA Support Team will be available on July 14th 2022 with reduced staffing only.

Business critical requests have priority. Longer response times may occur.

Thank you for your understanding.

Dear Rhys Woolley! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-180693-P5R9S for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Dear Steve Shriver! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-180524-B5T3R for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Dear Ayodeji M Akanbi! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-180442-W0M9H for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Dear Mary Beth Foster! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-180441-Y6D1D for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Liebe Community,

aufgrund einer technischen Einschränkung sind Teile des Volltextkataloges und der -suche derzeit nicht vollständig verfügbar.

Wir entschuldigen uns für die anhaltenden Probleme und die vorangegangene fehlerhafte Kommunikation, die Sie erhalten haben. Wir möchten Ihnen eine Zwischenlösung mitteilen, die zu einer sofortigen Behebung der Volltextbeschränkung führen kann, und die Sie selbst durchführen können.

Wir haben von unserer Seite aus bereits mit einer automatisierten Neuindizierung begonnen. Je nach Größe des Archivs und der Anzahl der Dokumente kann dies einige Zeit in Anspruch nehmen und wird in mehreren Wellen gestartet. Den Stand der Neuindizierung können Sie selbst prüfen, indem Sie Punkt 6 des unten genannten Artikels durchführen.

Wenn für Ihr System noch keine Neuindizierung durchgeführt wurde, können Sie eine Neuindizierung starten, indem Sie diese Anweisungen befolgen: 

https://support.docuware.com/de-DE/knowledgebase/article/KBA-36960

Dear Community,

Due to a technical limitation, parts of the full-text data and search are currently not fully available.

We apologize for the ongoing full-text search restrictions and past misleading communication you received. We want to provide you with an interim solution which can be implemented by yourself. I will result in an immediate fix to the full-text restriction.

We have already started the recreation (re-indexing) of the full-text catalog from our side. Depending on the size of the file cabinet and the number of documents, this may take some time and will be started in multiple waves. The status of the process can be checked by following point 6 of the article mentioned below.

If no re-indexing has been done for your system yet, you can start a re-indexing by following these instructions:

https://support.docuware.com/en-us/knowledgebase/article/KBA-36960

Guten Tag Marco Beyer! Leider sieht es so aus, dass die Community diese Frage nicht beantworten kann. Wir haben deshalb eine neue Supportanfrage mit der Nummer SR-180128-W5T3N für Sie eröffnet. Ein Software Support Specialist wird sich direkt bei Ihnen melden, um diese Anfrage zu beantworten. Wir werden die Lösung der Anfrage hier veröffentlichen, sobald diese abgeschlossen ist. Mit freundlichen Grüßen DocuWare Support Team