Posted Tue, 18 Feb 2025 21:33:31 GMT by Joshua White IT Operations Director
Migrating from Fortis to DocuWare on-prem. We've got it configured and majority of documents migrated. Hitting a snag on redacted documents with an error on the export:

Unable to retrieve document index data

Looking at the logs I see:

Insufficient permission on Redaction annotations.

I'm logged in to the Fortis database as an administrator and confirmed I have redaction permissions. I can open Fortis View and see -and remove- the redactions so I don't think it is a permission issue.

I'd be fine moving the documents as converted PDF with the redactions permanent instead of an overlay. Just not sure how to set that up.

Posted Wed, 26 Feb 2025 00:02:18 GMT by Matthias Wieland Senior Director Support EMEA
Dear Joshua White! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-256048-B1L7V for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

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