Publié Fri, 27 Apr 2018 11:36:34 GMT par Michael Flak Server Systems Administrator

I have a single user that, when she attempts to scan a document it could take up to 2 minutes before the document shows up in the import configuration:inbox, or it may not show up at all.  The other personnel in her office are set-up identically and do not have this issue.


Any advice would be grateful.  Thank you!

Publié Fri, 27 Apr 2018 11:50:51 GMT par Michael Flak Server Systems Administrator

Now when Attempting to upload the user gets a Docuware Scanner error -Document preperation for upload  failed. Please refer to the logs for details.

Publié Fri, 27 Apr 2018 14:01:00 GMT par Chris Haines Professional Services Engineer

Below are a couple of things you can try.

FAQ 4707, sometimes documents will get stuck in the scanner temp folder. Clearing them out should resume normally functionality of the dw scan app.

If DocuWare OCR Toolkit msi is not installed on the user's machine, scans will take a long time to process before they are ready to be uploaded to DocuWare. You can verify if the DocuWare OCR Toolkit msi is installed by navigating to c:\windows\installer, sort by Subject, scroll till you get to the DocuWare msi' and look for DocuWare OCR Toolkit Setup. If it is not there then please reinstall the DocuWare Desktop application. 



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