Email clients

Docuware build 7.2.0.11159
Zimbra 8.8.15 webmail client/server
Users unable to use send to email function.
Error message is produced during execution:

'Error open mail client,'

Firefox latest version on Windows 10 latest updates. Firefox
is the default mailto:\ handler by protocol.

Clicking on mailto links inside of FF results in Zimbra web mail client
opening.

Is there a way to use the send to mail function with web based email clients
or is it dependent on 'fat clients'.

Thanks.

Dear Tony Graham! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-139066-Z2V4W for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Hi Tony, did you get this resolved? I'm getting this exact error message but the users have Outlook installed and the error is coming up inconsistently.