Publié Mon, 20 Aug 2018 18:14:57 GMT par David Blake Ricoh USA Sr. Solution Integrator

This is a new Cloud customer with v6.12.  They tried to delete a file as DWAdmin and got an error message: Lock for document with ID 235755 failed.

It was duplicated using another account that had delete permission.

However I attempted and succeeded at deleting the file without fail.  I've tried to duplicate the issue by copying a file, opening it up usuing a 2nd account, and then attempted to delete using the DWAdmin account. No issue and it deleted even as the file was opened, in view by the 2nd account.

https://www.docuware.com/sites/default/files/forums-images/Deletion%20Error.png

Publié Mon, 20 Aug 2018 18:21:55 GMT par Phil Robson Senior Director Support - Americas

David,
Not possible to answer this in the forum as the specific document needs to be investirgated. Can you please open a Support Request?

Phil Robson
Senior Director Support Americas

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