Publié Mon, 15 Jan 2018 21:38:53 GMT par Neal Ford Application Support Specialist

Has anyone experience the DocuWare Desktop Apps to delay, lag, or freeze when processing documents in Windows 10?

Having some issues to when a user is either scanning or printing documents into Docuware the Desktop App appears to freeze or indicates it's still processing with the rotating circle icons. Stopping and starting the DWDesktop service seems to fixed the issue but is starting to be more frequent.

To me it seems like the Desktop service losses connection breifely with the server and just sits there.

We are currently running DW 6.7 on premise and it this only seems to affect users on Windows 10.

Any advice would be great.

Cheers!

Publié Thu, 18 Jan 2018 12:40:03 GMT par Mathias Schroll Manager Professional Services

Hello Neal,

DocuWare version 6.7 does not support Windows 10 as operating system. This means it was never tested and this is explaining described behavior.

Have a look here:https://www.docuware.com/support_faq/index.php?action=artikel&cat=6&id=2...

and here as 6.9 seems the first version where we officially support Windows 10:https://www.docuware.com/support_faq/index.php?solution_id=4370

 

Mathias Schroll

Sr. Software Support Specialist Team BLUE EMEA

Publié Mon, 22 Jan 2018 21:18:55 GMT par Neal Ford Application Support Specialist

Thank you for the reply and info Mathias, really appreciate it.

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