Publié Mon, 23 Dec 2019 12:51:15 GMT par Neeskens Facciol
When login Docuware Mobile Android we get an error
Login Failed. The login is from an untrusted domain and cannot be used with Windows authentication.

Regards
Neeskens
Publié Mon, 23 Dec 2019 12:52:15 GMT par Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Neeskens Facciol! It looks like the Community cannot answer your question. Thats why we have opened a Support Request with the Number SR-117126-B8N2F for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have solved the Support Request. With Best Regards, DocuWare Support Team
Publié Thu, 02 Jan 2020 09:29:47 GMT par Dominik Bittner Jr. Software Support Specialist Team PURPLE EMEA
Dear Neeskens Facciol,

It seems that the DocuWare-server lost its domain trust, which has to be recreated.
The best way to do this (after discussing with a colleague of IT) is to drop it from the domain and do a rejoin of the domain.
Also please check if the machine user is deactivated in the AD.

A short background WebClient<>Mobile:
Both use the same connection details, but Mobile catches more errors because of less possible trust settings.
Therefore the error that is displayed in the WebClient is the same that cancels out the Mobile login and has to be fixed.

As this is not connected with DocuWare itself but more with the hardware/networking side of the customer i'd like you to ask the respective IT about this issue.
A quick google search showed up multiple ways to do this, one of the first was:
https://theitbros.com/fix-trust-relationship-failed-without-domain-rejoining/

Please keep in mind: As i cannot test this myself i cannot recommand any way above another!


With best regards, 

Dominik Bittner

Junior Software Support Specialist Team Purple EMEA

support.emea@docuware.com
 
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