Publié Fri, 13 Sep 2019 01:26:05 GMT par David Blake Ricoh USA Sr. Solution Integrator
Is there any experience to confirm my own with use of Connect to Mail to monitor a Shared Mailbox?

A Shared Mailbox does not use a separate logon.  The Primary user logs onto Outlook and may access both the primary Inbox, and also the shared mailbox Inbox.  Senders can send to either email address, and I will refer to them as EmailA  for the primary and EmailB for the shared.  If someone sent to EmailA, the email is viewed in Outlook in the EmailA Inbox.  An email sent to EmailB is viewed in Outlook in the EmailB Inbox.

However when configuring Connect to Mail, there appears to be no ability to import the EmailB Inbox, even as the Email Configuration is set for EmailB, but you must use the credentials for the user who can access both EmailA and EmailB.

Our result appears backwards.  All of the primary email is being ingested, and none of the target Shared Inbox EmailB.
Publié Fri, 13 Sep 2019 01:27:06 GMT par Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear David Blake! It looks like the Community cannot answer your question. Thats why we have opened a Support Request with the Number SR-75911-F1V1V for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have solved the Support Request. With Best Regards, DocuWare Support Team
Publié Wed, 25 Sep 2019 15:25:50 GMT par Matthew Trembly Software Support Manager
I think I understand your dilemma correctly.  C2M does not support shared mailboxes.  We had to make it so that shared mailboxes EmailB, EmailC, and EmailD were distribution lists that forward to EmailA.  EmailA organizes email from EmailB, EmailC, and EmailD into folders.  The EWS impersonation user that is configured for C2M is able to see the EmailA folders.

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