Publié Thu, 13 Sep 2018 15:17:00 GMT par Nayeli Velázquez


Is it possible to recover a deleted document from a file cabinet? If possible, what is the procedure in DocuWare 7 On Site?

Publié Wed, 19 Sep 2018 16:44:35 GMT par Craig Williams President/ CEO

SAS is backed up so you would have to talk to Docuware to see if they could recover it. 

If it is on site.   I would hope you have it backed up.'s gone.....

Publié Fri, 21 Sep 2018 09:42:31 GMT par Simon H. Hellmann Wedderhoff IT GmbH Systemadministrator

Hello Nayeli,

when a document is deleted from a file cabinet, it is also deleted from the file system. This is why only Admin users should have delete rights in DocuWare.
If you have administrative windows rights on the DocuWare server, you could try to recover the file from the file system with either shadowcopy (if enabled) or a data recovery tool like Recuva. In any way you need to know either the file name, store date or Document ID to have a reliable way of knowing if what you found is what you searched for.

The other way is to restore the file from the full backup of the DocuWare server, which you hopefully have lying around on a NAS, tape or whatever kind of storage you use.

Hope this helps.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

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