Publié Tue, 14 Jan 2020 18:31:01 GMT par David Blake Ricoh USA Sr. Solution Integrator
Hello All,
Customer wants Mobile, but doesn't want to sign on all the time.  They think they need Single Sign On (SSO), but we all know SSO isn't a feature available for Mobile.

However my own testing reveals the user only needs to sign on once.  The user can leave the app, return later and the logon information is retained, no need to sign in again.  This was tested for both Android and iPhone.

So I think while SSO isn't a thing with Mobile, they only have to enter their PW once, and then again when their PW does change.  Would you agree?

Thanks,
David
Publié Wed, 15 Jan 2020 08:06:09 GMT par Simon H. Hellmann Toshiba TGIS GmbH | IT-Consultant - Document Management Solutions
Good Morning David,

you are correct, the user has to sign in once in the app (or both apps if they use paper scan as well), and only have to confirm their login information again if the username, URL or password changes.
Besides that, the user just stays logged in, no matter if the app is closed and restarted or the phone is rebooted.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

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