Behavior:
When opening a search filter in the admin tool, such as in a file cabinet profile or an autoindex job, the frame may be empty or blank instead of displaying the query builder.
Solution:
The query builder is actually an HTML application rendered in an Internet Explorer frame within the admin tool. There are two reasons why it may not display properly.
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Internet Explorer is out of date. To display properly, make sure the machine you are running the admin tool from has IE10 or later. IE9 is not supported.
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The platform server is being blocked by Internet Explorer’s security settings.
Perform the following steps to fix the issue:
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Right click on the empty frame and click properties. This will provide the URL for the HTML application. Highlight and copy it to the clipboard.
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Paste the URL into an Internet Explorer window. This must be done in Internet Explorer. You cannot use Chrome, Edge, or Firefox.
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In Internet Explorer go to Tools (gear icon) -> Internet Options -> Security Tab.
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Highlight ‘local intranet’ and click sites, then advanced.
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Paste the link into this box and hit add.
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Close all dialogs and refresh the page. The query builder should appear.
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Close and reopen the admin tool. The filter should be working here as well now.
Note: If the option to add sites to the local intranet zone is disabled, then the sites are controlled by a group policy. You will need to provide the URL to the system administrator to have it added to the local intranet zone.