Vues :

Behavior:
While opening the DocuWare Web Client or Settings Page a blank/white page is shown in the browser.


Solution for the Web Client:
1. If you have DocuWare Version 6.10, 6.11 or 6.12 installed, as first step you have to install a hotfix.

Which hotfix you need to install depends on the DocuWare version that is in use on your system:

  • DocuWare version 6.12 (HotfixPack from 2017-12-07)
  • DocuWare version 6.11 (Hotfix 25)
  • DocuWare version 6.10 (Hotfix 41)

2. If you use a Version between 6.10 - 7.2 you also have to disable the asset bundling.
To disable the asset bundling, you must edit the web.config file in the folder "<DocuWare>\Web\Platform".

  • Search for the key "AdhocRenderingEnabled"
  • insert a new key <add key="MinifyComponents" value="false" />  above the search result but make sure that the new key is inside the <appSettings> node, Line 134.
  • Safe the changes, Reset the IIS and clear the browser cache on client side.


Solution for the Settings Page:

1. If you have DocuWare Version 6.10, 6.11 or 6.12 installed, as first step you have to install a hotfix.
Which hotfix you need to install depends on the DocuWare version that is in use on your system:

  • DocuWare version 6.12 (HotfixPack from 2017-12-07)
  • DocuWare version 6.11 (Hotfix 25)
  • DocuWare version 6.10 (Hotfix 41)

2. If you use a Version between 6.10 - 7.2 you also have to disable the asset bundling.
To disable the asset bundling, you must edit the DWWebAdmin.settings file in the folder "<DocuWare>\Web\Settings".

  • insert a new key <add key="MinifyComponents" value="false" />  beneath and inside the <appSettings> node.
  • Safe the changes, Reset the IIS and clear the browser cache on client side.


Important:
You should disable the asset bundling only, if the bundling does not work in your environment - e.g. you still have the blank web client page" behavior, even if you have installed the hotfix.

If the bundling is disabled, the loading time of the Web Client is increased by some seconds, and your web server must deliver many more files compared to bundled assets – which can increase the load on your server. In doubt, contact DocuWare Support.