投稿済み Wed, 21 Aug 2024 15:32:24 GMT 、投稿者 Tony Graham Advance Financial Coproration CIO
All, I am having an issue with certificate renewal. I am able to generate and install the certificate. IIS is using it, SQLServer is using it, the Windows PC will use it (visible when the browser connects, but Docuware does not. I receive errors on the client and the server. Clients provide a nebulous Oops 500 Server Error Connection Reset. On the server I can only launch the Docuware Administrator app if I specify http. Please advise what needs to be done to get Docuware to use the certificate. Paid support has been unhelpful so hoping someone has run across this.

This is the process I am using:

$selfSignedRootCA = New-SelfSignedCertificate -Subject 'CN=docuware.domain.com' -FriendlyName 'docuware.domain.com' -DNSName 'docuware.domain.com' -NotAfter (Get-Date).AddMonths(12) -KeyExportPolicy Exportable -KeyUsage Certsign,CRLSign,DigitalSignature -KeySpec KeyExchange -KeyLength 2048 -KeyUsageProperty All -KeyAlgorithm 'RSA' -HashAlgorithm 'SHA256' -Provider 'Microsoft Enhanced RSA and AES Cryptographic Provider' -CertStoreLocation Cert:\LocalMachine\My\
$CertPassword = ConvertTo-SecureString -String "apassword" -Force -AsPlainText
$selfSignedRootCA | Export-PfxCertificate -FilePath C:\Users\Administrator\Desktop\Certificates\newcert.pfx -Password $CertPassword


Go into certificate store with certmgr, export certificate as .cer to distribute to workstations.
Install certificate into Trusted Root Store on Workstations, also ensure it is installed in the server Root Store.

Install certificate into IIS>Bindings using IIS Manager

Install into SQL Server using configuration utility>Network>RightClick>Properties>Certificates

Reboot, All services come up as normal. Docuware however does not work (as described above).

 
投稿済み Thu, 29 Aug 2024 00:00:21 GMT 、投稿者 Matthias Wieland Senior Director Support EMEA
Dear Tony Graham! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-238522-M7P3Q for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

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