Issues upgrading 6.8 to 6.12

Let me first give the situation, I have a customer running Docuware 6.8, they are moving to the cloud. They also are using MSSQL. After several failed attempts, I have successfully moved them to Windows 2016, and MSSQL 2014 on Docuware 6.8. The system is working.

Now this same issue happened with the old server, and trying to upgrade them to 6.12.

Issue 1. Fails due to the Visual C++ Redistributable, The package errors because the VC++ 2015 is included in the server, I must uninstall VC and download the latest, and replace them in the install package, and run the setup again. I include this to help others..

2nd issue, The SQL authentication fails constantly. I know the username and password is correct. It is the same one I use every during install. and the same one used by Authentication Service, and it works. I've even elevated the user to 'sa' status,. and it still fails.

I'm thinking the setup package is faulty, can anyone confirm, or supply a solution, please and thank-you!

Logs attached.

Hi Thomas,

the VC++ 2015 is a known issue in that setup.
What happens if you use the 'sa' user instead? (given it is a MSSQL Database)
Did you run the database integrity check tool from setup components, does that work?

I recently had to upgrade a 10m documents System from 6.7 to 7.9 and had to move servers as well.

You work for TBS, is that right?
If so, feel free to contact me via mail or teams - I will try my best to help you.
You should find me in your global address book - I work for TGIS.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant