DocuWare.setup.Client.Bootstrapper.exe is denied

Customer has desktop apps loaded and is working fine but they want to add connect to outlook. When we run the setup as admin it

says about abandonded mutex and also the bootstrapper wait handler or access denied.

Any ideas?

Version 7.7

Dear Dean Birks! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-190961-N7L1N for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team