Robson Phil DocuWare Corporation Senior Director Professional Services, Americas

Joe,
Generally, we cannot OCR an image based pdf that has been re-printed to a pdf. That said, can you email me a couple of sample documents, and indicate what the document type was before being printed or converted to pdf?

Phil Robson
Senior Director Support - Americas

I assume that when you say it fails to open in a browser, you mean the DocuWare Viewer. A PDF is rendered to a PNG file for viewing in DocuWare. This then indicates that the DocuWare rendering engine is throwing the error. I suggest that you open a support request so that we can investigate what is happening. If this has only recently shown up as a problem, we may be able to find what happened to cause this.
Please be sure to include a couple of example documents when you create the support request.
 

Phil Robson
Senior Director Support.

There is no solution for what you wish to do. Notifications are triggered on an event, not on a cycle. If a workflow is not suitable then I would suggest a customized SDK program to do what you require.

Phil Robson
Senior Director Support - Americas

Printer and Import use the same format for configurations. All I can tell you about any of the settings is that they are all contained generally in the field "settings" as an XML blob.

Phil Robson
Senior Director Support - Americas

You need to open a support request. It appears that the table is corrupt in some way.

Phil Robson
Senior Director Support - Americas

It is actually desinged that way. The reason being that all users have a default try called Inbox. The actual ID of the tray is a GUID making each tray unique, even though they may have the same display name.
The File Cabinets on the other hand have a unique folder in the file system based on the name of the file cabinet. That is why they cannot be duplicated.

Phil Robson
Senior Director Support - Americas

Various file cabinet settings can be found in DWSYSTEM:
dwfilecabinet and various tables prefixed with dwfc...
Most other system settings are in: dworganizationsettings.

Phil Robson
Senior Director Support - Americas

Please note the closings for the americ as Support Departments for January 23rd & 24th as follows:

DocuWare Support closed from 2:30pm EST Tuesday January 23rd.

Fortis Support closed from 2:30pm EST Wednesday January 24th.

Phil Robson
Senior Director Support - Americas

Due to the inclement weather in New York and Connecticut today, Support response will be limited.
We will do our best to attend to urgent cases. We appologize for the inconvenience.

Phil Robson
Senior Director Support - Americas

It seems to me that the rendering engine could be timing out. It is hard to say without inspecting your system and looking at the server load.
I am no sure if there is a timout setting that can be changed, and even if there were it might only mask another problem that might be addressed. There is no possiblity to change the thumbnail size. The numbers in the thumbnail URL is it's identifier.

Phil Robson
Senior Director Support - Americas