Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Web Tray behavior was improved in DocuWare 6.12. In older versions there were many folders left even if they were empty. Note that each logical disk of a Web Tray atorage location is the actual Web Tray of a specific user. Generally it is not a good idea the manually remove them as you run the chance of accidentally deleting required folders. Please consider an upgrade of DocuWare.

Phil Robson
Senior Director Support Americas

Due to the onset of heavy icing in the Hudson Valley and in Connecticut, the DocuWare Support Departments are operating at a reduced staffing level.
Also, the normal late shifts operating until 8:00PM EST have been cancelled as travel after dark will be difficult if not dangerous.
We applogize for the inconvenience and will do our best to attend to outstanding issues on Thursday.

Phil Robson
Senior Director Support - Americas

Hameed,
You may need support to collect logging to find the cause. Does the File Cabinet attached to the basket have a mandatory Date field?
You can also try creating a new basket and import to that to see if the problem persists.

Phil Robson
Senior Director Support Americas

You must get support to assist you. You also must upgrade to DocuWare 6.9 and then to 6.11/6.12 when you are using Workflow Manager.

Phil Robson
Senior Director Support Americas

Well this could be anything. Why are you on 6.7? The current version is 6.12. If you want assistance then you must open a Support Request. The version you are on is 3.5 years old.
Personally, I would upgrade to 6.9 then to 6.12. The only reason for staying on 6.7 is if you continue to use the Windows Client. Since it does not support Workflow Manager what is the use case here?

Phil Robson
Senior Director Support Americas

Neal,
Please open a support request so that we can investigate this behavior. There is something at play here.

Phil Robson
Senior Director Support Americas

David,
This is troubling. Please open a Support Request so that we can gather facts and report the issue.

Phil Robson
Senior Director Support Americas

Have you installed the Desktop Experience Feature on the server? If not you must do this in order to use Desktop Apps on a Server.

Also, you may have a corrupt .Net framework, or you need this package:

Microsoft Visual C++ 2008 SP1 Redistributable Package (x64)

http://www.microsoft.com/downloads/en/details.aspx?familyid=ba9257ca-337f-4b40-8c14-157cfdffee4e&displaylang=en

Phil Robson
Senior Director Support Americas

Yes.

https://www.docuware.com/support_faq/index.php?action=artikel&cat=6&id=3...

Always worth checking the system requirements documentation.

Phil Robson
Senior Director Support Americas

I think you need to do sometyhing like this:
2 Global variable. GV_CurrentUser and GV_Role.
Use 2 seperate assign data steps.
1. Assign data - assign the Current User to the variable GV_CurrentUser.
2. In the second assignment step, create an External Data connection as follows:
Connection - Authentication
Table - DWUSER
Field - name
WHERE Clause:

rid in (SELECT rid FROM dwsystem.DWUSERTOROLE WHERE uid in (SELECT uid FROM dwsystem.DWUSER WHERE name = GV_UserName))

Phil Robson
Senior Director Support Americas

https://www.docuware.com/sites/default/files/forums-images/USER.png

https://www.docuware.com/sites/default/files/forums-images/WHERE.png