• Forced Windows Updates

    I have run into issues attempting to force windows updates on various versions of windows servers. I have discovered if you remove the Windows Desktop Experience Role/service the updates will then download and install on demand. I have done this on a new server without Docuware installed. If I remove the service on a server hosting docuware will it impact the operation or break the system? I believe this role is assigned when DocuWare is installed. Servers need updating before the installer will proceed. This has prevented upgrading in the past.
  • updating 6.9 V2 to 7.1 then moving to new server.

    I had a few concerns to ask about.

    1. Will the intelligent indexing data of learned invoices remain intact? Will Fulltext data remain as well.
    2. Tech support said I would be OK upgrading from 6.9 directly to 7.1? Just verifying.
    3. the storage location is located on the existing server. Is it ok to leave it there and map drives on the new server and point docuware system to it? Will there be any issues with this practice during a server move?

    I have been referencing Phil's instructions moving a system 7 dated October 2018.
  • Dealer Track Integration

    anyone integrated with a product called Dealer Track. It is an accounting erp that a prospect of mine wishes to integrate with.
  • @Joe

    Thanks for the information. I will pass this along to my customer.

  • Forced Log Off

    I dont want someone sitting on a concurrent license if they are not active.

  • forced log off due to inactivity (on-premise 6.12)

    If for example we have users that log in to docuware and minimize the web client to work elsewhere and forget to log off. Is it possible to force a log off due to inactivity or limit the time a user is logged on?

  • Solution

    Microsoft SyncToy looks like it will work. Anyone have experiences with this application?

  • Import of files from NEXTGEN ERP

    I have a prospect we are working with that wants to use docuware as the front end to display documents created in their electronic medical records application via smart connect buttons.

    Here is the problem: I need to import the new .docx files that land in the storage directory of their EMR. Docuware import can monitor the directories but it moves the files. I still need the original files to remain for the EMR system. Is there an application out there that will monitor the EMR systems image directory based on file age rules and copy newly created files to a folder that import will monitor.  The EMR is NEXTGEN.

  • contact info


  • try this?

    If you export the file cabinet to a duplicate you have created all of the good records will MOVE to the new cabinet. The records with broken header links will remain as long as you select the delete source documents check box. If you leave the checkbox empty the good docs will COPY to the new cabinet. It will give you an Idea of the number of broken records and wont change your source cabinet. I would duplicate your related storage locations and backup the database beforehand just to be safe.