Josef Zayats

SmartConnect error "Capture Timeout"

This error started happening after changing user computers from Windows7 to Windows 10.

Same SmartConnect config, same application, sameuser, same Docuware (v6.12). Other Desktop apps (printer, C2O) work without issues.

Has anyone seen this error?

Phil,

thank you very much! This certainly explains why I'm having problems losing desktop connection in non-persistent VDI environment where ProgramData Folder is reset to its original state every time a user logs in. So every time a connection needs to be recreated either manually or by having cliet open for 2 minutes.

Do you know if the location can be changed somehow to point to %appdata% instead? Even if some functionality (when user is not logged in) is lost?

Anyone knows where the connections are 'remembered' and stored in the file system for a user?

Can't find any in %appdata% nor in %temp% nor in registry.

Michael,

if your Docuware is at 6.12, there is a new feture that makes the task very easy/ Just do a search for doctype='wrongspelling' and from the result list menu select "Change Index entries for all documents" and set doctype to 'CorrectSpelling"

Joe,

there is a way to remove a stamp, which invloves editing the document header (XML file). Obviously, not recommended by Docuware, but works for me.

Chris,

We had a similar need - to clip (or staple) multiple documents based on certain index criteria, such as Order#s being the same, as an example.

The StpleWare Stapler is certainly a great 3rd party add-on that would do this, but we developed our own REST API based program that serves our needs better. It is not that difficult, especially if you have a developer on staff who could write C# code.

Steve,

the setting 'Allow New Entries' is in Docuware Configuration - File CAbinet - Permissions - Advance Permissions (Ebnable) - Custom Profile - Index Fields Tab - and here you can find 'May be Empty' and 'Allow new entreis' checkboxes.

I wish they made these two as properties of dialogs instead FC profiles

Did you know that if Edge Browser is used for Docuware client,, you can drag and drop items from MS Outlook (both attachments and whole emails) directly to a Tray? I have not seen it mentioned anywhere. Was very embaarassing to be told about this by a user who discovered this byan an accident. 

Can anything be done to have it working with other browsers? I think ability to do this was pretty high on endusers Docuware wishlist..

Benoit,

We've develoed a standalone Docuware API based program which re-writes specified index fields for specified Docuware documents. This program is called by abovementioned SQL trigger with required parameters specified (DOCID, Field)

Kjetil,

there is a 3rd party Docuware Add-on (StapleWare Deficiency Manager) that will do what you ask, and more