• RE: Locking a document so it can't be changed

    I cannot see a better or simpler way to do it. To have restrictions at such a granular level it makes the most sense.


    Phil Robson
    Senior Director Client Services, Americas
  • RE: Update a form field after submitted.

    Well we have had no support requests on this functionality to date because it works. So maybe just check your logic carefully before creating a support request. Other than that, yes support will need to look at it.

    Phil Robson
    Senior Director Client Services, Americas

     
  • RE: Update a form field after submitted.

    Is the field a "fillable" type of field. That is, when you open the PDF in a a reader can you enter data in to the field? If not then that is why it is empty - if that is not the case then there is something else amiss.

    Phil Robson
    Senior Director Client Services, Americas
  • RE: Dropping Unwanted Characters from DW Import OCR Strings

    Patrick,
    You won't be able to remove the hyphens. There simply is not sufficient flexibility to drop those characters wherever they appear. Masking won't help, DocuWare does not alter ingoing data to fit a mask. The data has to be formatted as per the mask otherwise it will fail.
    As long as this is not a Cloud installation you may need to consider a very carefully written database trigger to remove the hyphens.

    As for the $ Amount, obviously you can only capture that if the value is in the same place on every document, but the OCR does have the ability to extract text between known characters. Maybe we need to see one of these documents to advise further.


    Phil Robson
    Senior Director Client Services, Americas
  • RE: Forms - calculations?

    Forms have no ability to perform arithmetic calculations. Also I am not sure why you wan to hide the label of a control, but with 7.1 you can probably just set the display to empty since the control has a specific id.


    Phil Robson
    Senior Director Client Services, Americas
     
  • RE: User Long Name

    The UserLongName can be found in the DWSYSTEM database in the Table Users in the column Name. This is the name that was specified for the user when creating them. The UserShortName is an 8 character value created by DocuWare usually seen as "UserID".


    Phil Robson
    Senior Director Client Services, Americas
     
  • RE: Update a form field after submitted.

    With DocuWare 7.1 you can insert data in to a Form using a workflow. First of all you must create a merge form. The target field must be a fillable area of the PDF. Note that the area cannot be a target field from the form submission. So you cannot replace data you can only add data.
    When creating the workflow, your trigger must be by "Submission of a form".


    Phil Robson
    Senior Director Client Services, Americas
     
  • RE: Check-out and ad-hoc editing

    Josef,
    This behavior has been surprising users for years now. The reason is some technical issue with automated version control kicking back in correctly after a check out. Nevertheless, I have never investigated whether is can be "reset". If it could it would be a database "hack" and therefore not a practical solution. The only work-around is to restore the document as a new document. Not really a work-around.

    Phil Robson
    Senior Director Client Services, Americas
  • DocuWare Support and Professional Services availability

    Please note that DocuWare Corporation will be closed on Tuesday July 16th for a company event.
    Both the Support and Professional Services departments for the America's will be unavailable on that day.
    Urgent support requests will be addressed as a priority on Wednesday July 17th.


    Phil Robson
    Senior Director Client Services, Americas
     
  • RE: Cloud 7.1: Updating a data file (file connection) fails: Device or resource busy

    Seems  like a support issue to me. I do not have the answers to your questions. It could be that Autoindex if holding the lock. This has happened before.
    Please report it.


    Phil Robson
    Senior Director Client Services, Americas