New Outlook

With the arrival of the new Outlook, the way we send and save emails in Docuware has changed. When sending, you can now only choose the document Trays and no longer the cabinets. Is there a workaround for this, as saving the sent email documents is now a duplicate process for our customers?

Dear Richard Van Heerdt! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-269348-R3W6R for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Normally, under the URL field in DocuWare for Outlook, you can select whether the emails should go to the document tray or archive. Could you please have a look there? At the moment, DocuWare for Outlook is only available for cloud customers. https://start.docuware.com/blog/product-news/outlook-add-in