Veröffentlicht Thu, 27 Dec 2018 12:49:37 GMT von Christen Breedlove Billing

I see where a user can mark that they are out of office in DocuWare, but I don't see how the workflow task can be redirected to another user. Where is it located to assign the task to another user automalicatly? 

 

Veröffentlicht Thu, 27 Dec 2018 13:00:01 GMT von Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Christen,
This is achieved by setting up Substitution lists and rules in DocuWare Administration.
You create a substition list by adding users in the order that they should have workflow tasks redirected to them. When the first user in the list sets an out of office, then tasks are then directed to the next user in the list and so forth. Your workflow task allocations must reference a substitution list in order for this to become affective.

http://help.docuware.com/en/#b64088t59416n87589
http://help.docuware.com/en/#b62903t58426n85680
http://help.docuware.com/en/#b64088t62199n87591

 

Phil Robson
Senior Director Support Americas

 

 

 

 

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