Veröffentlicht Thu, 11 Nov 2021 08:12:17 GMT von Jalila Manal
Hello,

As part of a workflow, a user is receiving a task to validate a document. However I don't see how he can do that on the mobile application, all what he can do is a search, he can find the document with the status : Waiting for validation, he can display the index entries of the document and that's it!

He is not getting any notification while having new tasks either.
Is there something I should enable?

Thank you in advance.
Veröffentlicht Thu, 18 Nov 2021 08:12:17 GMT von Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Jalila Manal! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-164634-C2P9M for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team
Veröffentlicht Tue, 23 Nov 2021 16:06:03 GMT von Dominik Bittner Software Support Specialist Team PURPLE EMEA

Dear Jalila Manal,

during the support request it could not be checked where the issue exactly occurs or what the issue is.
The support request is closed as you fixed the issue yourself or figured out how to proceed differently.
As maybe someone else from the community might face similiar issues, if would be great to provide the solution within the forum.

With best regards,
Dominik Bittner
Specialist Software Support Team PURPLE EMEA 
 

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