Direct Out Of Office - Task directly to second user.

I created a substitution rule for when a user is on a holiday. I added the substitution rule to a list.
In my workflow I added the escalation that when a user is unavailable automatically transfer the task to the second person in the list.
This doesn't work. My employee 'Medewerker' is out of office but he still receives the task. 

I added the printscreens as attachment. 

Anyone an idea?

I don't know how to add the pictures so I added them as attachment.

Hi Sander Helfensteijn,

you are probably assigning the task directly to the user instead of to the substitution rule.
Substitution only works when the task is assigned to a substitution rule, not directly assigned to a user.
Besides that, your configuration looks correct.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

Hi Simon,&#160;<br> <br> Thanks for your quick response. Do you mean the substitution rule in the task?<br> <br> I set it up like the following and that doesn't work...: Attached.<br> Is this correct?&#160;

Hi Sander, 

no, before the task activity, you are assigning the task to someone, see my example screenshot - there is an "assign to" activity before the task.
This "assign to" activity is currently set to either a user or a group, that is why your substitution rule does not work.



You need to change the "assign to" activity to assign to the substitution rule instead.

The change you did in your screenshot "settings for abscence.png" only reassigns the task after the task due date is reached and does not interact with the substitution.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant