Steve Shriver Application Specialist

A user with a Fujitsu fi-7160 on a PC with USB 3.0 and 16GB of RAM and DocuWare 6.12 is scanning using DW Scan. We had a issue with the scanner earlier and DW tech support helped us by making sure we had the 32 bit scanner drivers installed. The scanner works, however it takes forever (seriously, like 4 minutes) for a 2 page image to get from the scanner to the DW interface and then another lifetime to upload. Using TWAIN or WIA does not seem to change the performance. Other settings, (auto rotate, delete blank pages, color, greyscale) do not affect the performance either.

Other PCs in the same building with a similar setup do much better, the difference being they are still on Windows 7 whereas the culprit is on Windows 10.

Do the best minds in the room have a consensus about Win 7 and 32 bit drivers performing better than Win 10? I would think it unlikely but it's Windows, so there's that.

A customer has been accquired by a larger company. The home office wants read only access to the file cabinets and so an LDAP synchronization is configured and executed periodically. However, it appears that new users added by the synch are also getting an inbox created by default. Is this the expected behaviour and is there a way to disable it (a settings file perhaps) as these trays are not needed? DW version is 6.10.

Thanks,

I am trying to eliminate a trailing comma at the end of a string in a DW Printer template I have listed the 'old value' as ',' but trying to enter a space as the 'new value' does not seem to be recognized.

Any clues appreciated,

Just in case anyone wanted the answer to this question; Yes, the feature is still available. When creating or editing a folder structure, hold your cursor on a folder level to highlight it in blue and slide over to the far right and click on the 'advanced' link. This will allow you to choose the select list to show as empty folders.

In a previous version(s) of DocuWare, we could configure a Windows Explorer Client dialog that would pre-create a folder for every value in a select list associated with an index field in the dialog if that field was chosen as a level for the WEC, before any documents were added to the file cabinet.

I am unable to find that option on the configuration page in the dialogs/folders section of a file cabinet in version 7. Can anyone say if that feature is still available and where or how to configure it?

Thanks,

Phil,

Right, but you would need the Import and Barcode & Forms modules to make that work, correct?

Way back when there used to be a separator page that we could print and make copies of. You could then insert one of the separators at each place in a stack of pages whwere you wanted a new document to start. When scanned in using the old windows client, DW would create separate documents in the document tray and discard the separator page image. It was a great way to handle bulk scanning. Do we have anything close to that functionality now (v6.12 or v7)?

Thanks,

A user has asked about an Oracle critical patch update that mentions MySQL Server versions 5.5.6.6, 5.6.4.1, 5.7.2.3, and 8.0.1.2 and prior.

Has anyone else had this request?  Is this a real issue? The user wants to know where to get the patch and how to install it.

Clues for the clueless appreciated.

Josef,

This sounds interesting but clarify this for me a little. First, I am using an on premises system so I think what your saying is to set up a database connection using the same file cabinet as if it was an external source, and iterate this source using the SQL statement. Then configure the match codes and use the repcement option in the status field. Have I got it? You said that the 'Process first found document' is important, why is that? Could you send me a screen shot or two of how you have yours set up?

Many thanks, you have been very helpful. You can email me at steve.shriver@keymarkinc.com if that is more convenient.

Casey,

OK I'll give it a try. So I use node JS to compile this code after modification and follow the instructions for placing the exe in the right place for a validation. Is that right? Where do I get this code?