Maria Holden Sr. Director Software Support Americas & APAC

Due to the severe storms that passed through Orange County NY yesterday, the Governor of NY declaring a State of Emergency in Orange County NY, and our office having no power the office will be closed today May 16, 2018.

Due to the severe storms that passed through Orange County NY yesterday, the Governor of NY declaring a State of Emergency in Orange County NY, and our office having no power the office will be closed today May 16, 2018.

Hello Steve,

Thank you for contacting us - I will send you the product function overview for 6.12 to your email address.

Regards,
Maria Holden
Manager Support –  Americas

Hello Dylan,

DocuWare Forms uses standard HTML 5 functionality for our signature control. It takes input from a mouse or touch screen and creates an image out of it to place on the form.

Note:
It does not work with Topaz or other signature pads, but a standard graphics tablet can be used.

Regards,
Maria Holden
Manager Support –  Americas
 

Hello Callum,

By product design the only MFP that you can connect to DWCloud is Connect to Ricoh.  You may use any other scanner and send it to a folder and upload via FTP to DWCloud to a basket.

Regards,
Maria Holden
Manager Support –  Americas
 

Hello Nathan,

Please apply our latest hotfixpack for DW version 6.12 https://www.docuware.com/support_faq/index.php?solution_id=5212 if the issue persists please open a service request.

Regards,
Maria Holden
Manager Support –  Americas
 

Hello Dylan,

DocuWare Forms uses standard HTML 5 functionality for our signature control. It takes input from a mouse or touch screen and creates an image out of it to place on the form.

Note:
It does not work with Topaz or other signature pads, but a standard graphics tablet can be used.

Regards,
Maria Holden
Manager Support –  Americas
 

Hello David,

No, updatating via Request will not work. As per FAQ 3317 https://docuware.com/support_faq/index.php?action=artikel&cat=191&id=1879&artlang=en&highlight=upgrade+paths the proper upgrade path is:

DocuWare 5.1c (SP1/SP2)

1. Upgrade to DocuWare 6.7
2. Upgrade to DocuWare 6.12

Regards,
Maria Holden
Manager Support –  Americas
 

Hello Vince,

Could you please advise the version of DocuWare that you have installed and which browser and browser version are you using?

Regards,
Maria Holden
Manager Support –  Americas