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Maria Holden Sr. Director Software Support Americas & APAC

Maria Holden

Se unió: 04/03/2019

  • Forum Posts
  • DocuWare Support Americas New Windsor, NY is closed today Wednesday 5/16/18

    Wed, 16 May 2018 10:38:35 GMT – DocuWare Support Americas New Windsor, NY is closed today Wednesday 5/16/18-1526474315

    Due to the severe storms that passed through Orange County NY yesterday, the Governor of NY declaring a State of Emergency in Orange County NY, and our office having no power the office will be closed today May 16, 2018.

  • DocuWare Support Americas New Windsor, NY is closed today Wednesday 5/16/18

    Wed, 16 May 2018 10:37:59 GMT – DocuWare Support Americas New Windsor, NY is closed today Wednesday 5/16/18-1526474279
  • DocuWare Support Americas New Windsor, NY is closed today Wednesday 5/16/18

    Wed, 16 May 2018 10:35:11 GMT – DocuWare Support Americas New Windsor, NY is closed today Wednesday 5/16/18-1526474111

    Due to the severe storms that passed through Orange County NY yesterday, the Governor of NY declaring a State of Emergency in Orange County NY, and our office having no power the office will be closed today May 16, 2018.

  • Functions Overview

    Fri, 27 Apr 2018 13:16:42 GMT – Functions Overview-1524679383

    Hello Steve,

    Thank you for contacting us - I will send you the product function overview for 6.12 to your email address.

    Regards,
    Maria Holden
    Manager Support –  Americas

  • Looking for Signature Pads for use in DocuWare

    Fri, 23 Feb 2018 14:17:13 GMT – Looking for Signature Pads for use in DocuWare-1515856048

    Hello Dylan,

     

    DocuWare Forms uses standard HTML 5 functionality for our signature control. It takes input from a mouse or touch screen and creates an image out of it to place on the form.

    Note:
    It does not work with Topaz or other signature pads, but a standard graphics tablet can be used.

    Regards,
    Maria Holden
    Manager Support –  Americas
     

  • Fujitsu Scanners

    Fri, 23 Feb 2018 14:12:27 GMT – Fujitsu Scanners-1519046346

    Hello Callum,

    By product design the only MFP that you can connect to DWCloud is Connect to Ricoh.  You may use any other scanner and send it to a folder and upload via FTP to DWCloud to a basket.

    Regards,
    Maria Holden
    Manager Support –  Americas
     

  • Mobile app - workflow model error

    Fri, 23 Feb 2018 14:01:43 GMT – Mobile app - workflow model error-1517608685

    Hello Nathan,

    Please apply our latest hotfixpack for DW version 6.12 https://www.docuware.com/support_faq/index.php?solution_id=5212 if the issue persists please open a service request.

    Regards,
    Maria Holden
    Manager Support –  Americas
     

  • Looking for Signature Pads for use in DocuWare

    Thu, 22 Feb 2018 18:58:57 GMT – Looking for Signature Pads for use in DocuWare-1515856050

    Hello Dylan,

    DocuWare Forms uses standard HTML 5 functionality for our signature control. It takes input from a mouse or touch screen and creates an image out of it to place on the form.

    Note:
    It does not work with Topaz or other signature pads, but a standard graphics tablet can be used.

    Regards,
    Maria Holden
    Manager Support –  Americas
     

  • Upgrading via DW Request

    Thu, 22 Feb 2018 18:55:33 GMT – Upgrading via DW Request-1519033346

    Hello David,

    No, updatating via Request will not work. As per FAQ 3317 https://docuware.com/support_faq/index.php?action=artikel&cat=191&id=1879&artlang=en&highlight=upgrade+paths the proper upgrade path is:

    DocuWare 5.1c (SP1/SP2)

    1. Upgrade to DocuWare 6.7
    2. Upgrade to DocuWare 6.12

    Regards,
    Maria Holden
    Manager Support –  Americas
     

  • Cannot Smart Index anymore - It asks to connect desktop apps to

    Thu, 22 Feb 2018 18:51:47 GMT – Cannot Smart Index anymore - It asks to connect desktop apps to webclient-1518798677

    Hello Vince,

    Could you please advise the version of DocuWare that you have installed and which browser and browser version are you using?

    Regards,
    Maria Holden
    Manager Support –  Americas
     

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