Posted Wed, 09 Oct 2019 15:47:45 GMT by Steve Shriver Application Specialist
We have run an AD synchronization several times. The wokflow is successful and we have refreshed the admin tool but some of the users in the AD groups are not added to the DW groups.

Any clues appreciated,
Posted Fri, 11 Oct 2019 01:20:02 GMT by Josef Zayats
Steve,
the only time I've seen this happen was caused by some existing Docuware users (including the ones mark inactive) having the same network IDs as users you are trying to bring over from AD.
Posted Fri, 18 Oct 2019 11:50:25 GMT by Craig Heintz GSME
There are two ways to populate users.  User Synchronization Tool (outside of Admin Tool) and the User Sync in Admin tool.

User Synchronization Tool - The performance can depend on DW version and patch level.  I found that the tool works way better in 7.1 than 7.0

User Sync - Go into the LDAP set section and use the test line to see what DW can see.  In the test sometimes you have to check the box for  "Show users of sub groups as well".  If this makes your users show up when you go to the group in the test, then you will have to check the "Synchronize users in sub groups as well" box in the User Sync under the Org area.

Might help?

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